FAQ, Service Agreement & Policies

Frequently asked questions, plus information on the ManMaid Clean service agreement and company policies

Frequently Asked Questions (FAQ)

Do need to supply anything?

Man Maid Clean supplies everything needed except for waste bag liners. If you would like a specialty cleaner used, you may leave it on the kitchen countertop for us to use.

Are Man Maid and your employees covered by your insurance policy if they get hurt or if anything were to get broken?

Yes! Man Maid carries General Liability and a bond on all employees.

Do you pay taxes on your workers?

Yes, all cleaners are employees of Man Maid and all taxes are paid by the cleaning service.

Do you perform a background check on all employees?

Yes, we do a thorough criminal background check on all employees as well as drug testing.

Do you have to leave a detailed list of instructions each time you clean?

We start with a standard list of everything we do each time. If you would like to add, subtract, or change anything on the list, just let us know.

If I need to cancel or reschedule an appointment, will I be charged a fee?

We do request 48 hours for last minute cancellations and we do ask for as much notice as possible if you would need to cancel due to being out of town, etc. The fee for lock out’s and for last minute cancellations is $50.00. Otherwise, we will try our hardest to reschedule your cleaning due to other conflicting obligations.

Why should I hire you over your competitors?

We are American owned and operated. We are a small, local family business and fully bond and insured. We can give you the attention that you deserve and take pride in every cleaning we do.

Do you offer green cleaning?

Yes, all of our cleaners and disinfects are Eco friendly, not tested on animals, biodegradable, pet and people safe.

How long have you been in business?

We have been in open for business since June 2018.

How do you handle complaints or concerns?

Communication is the heart of the cleaning service. We never want customers to feel reluctant about discussing a concern with us. We encourage you to contact us directly with any complaints or concerns so we may address them immediately.

Would I need to lock up my pet?

We love pets! We only ask that intimidating pets be put in a crate or outside. If there is a chance that your pet may escape while we are bringing in supplies and equipment, please let us know so that we may add that to the information sheet.

Do I have to give my key out?

This is at the home owner’s discretion. If you choose to give us a key, it will be kept in a lock box on our property and only accessed by the owner of ManMaid Clean. You can also instruct us to use a hideaway key, or the owner can be present while we perform our cleaning services.

If we do not have a key and the home owner does not provide access for scheduled cleaning services, there will be a $50.00 lock out fee.

Can I add “extras” to my regular cleaning?

Definitely! We only ask that you call the office ahead of time so we may accomodate the extra service time in our schedule. We will supply you with a list of a la carte / spring cleaning options you can choose from. If you do not see something on the list, just let us know and we will happily accommodate your needs.

How do I make payment?

You may leave a check in an envelope labeled “Man Maid” on the kitchen countertop. The crew knows to pick up the check there. You may also pay by cash.

Will the same person/people be cleaning my house every time?

We always try to keep the same cleaning technicians for each home. If a cleaning tech is on leave, vacation, or is sick the day of your scheduled cleaning, another cleaning technician may be covering.

Service Agreement and Policies

Guarantee: We guarantee all cleanings. We are human and make mistakes, so if we happen to miss something contact us within 24 hours. If necessary we will return to fix the cleaning.

Office hours: Our office is open Monday through Friday 8AM to 430. Voice mail is always available.

Security Alarms: If your home has a security system, please have it turned off on the day of you scheduled service. You can also provide us with the code with necessary steps to disarm the alarm. We will reset it before we leave. However, we will not be responsible for alarms set off by mistake.

Safety: For Insurance and safety, we can not move heavy furniture or stand on anything more then a two foot step ladder.

Clutter: A common question is, do I need do do anything before you arrive? Yes, we expect the our customers to provide us with a clutter free environment. If that environment is not ready at time of cleaning, we may not be able to or fully complete your cleaning in that area. If you prefer that our cleaning technicians remove these items, we are happy to do so and will add the additional billing time with corresponding charges.

Pets: Please pick up after your pets We don’t mind working along side of your pet, if they don’t mind. Otherwise they will need to be secured or outside. We are unable to clean flea infested homes or pet excrement.

Holidays: If your cleaning falls on a holiday that our office is closed, we will make arrangements to reschedule your cleaning. We are closed on the following days/ holidays: New Years Eve, New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the day after, Christmas Eve, Christmas day, and the day after Christmas. We will also be closed for one week out of a year for family vacation.

Rescheduling: When the weather conditions are unsafe to trail and carry supplies/ equipment to your home. Your driveway and sidewalk must be clear and accessible. Also, Holidays and manpower may cause a schedule change. We thank you for your understanding, it is appreciated.

Payment Policy: Payment is due the of each scheduled cleaning. You can pay with cash or check. If not home please leave it on the kitchen counter. You can also pay with credit card.

Sales Tax: Some states require sales tax on services. If you live in a state where this applies, you will be responsible for that tax amount.

Ending agreement: Man Maid may terminate this agreement at anytime.

Suspension of Service: If any fees on your account have not been paid in full within thirty days, we will suspend service.

Collection fees: You will owe any outstanding debt on your account, and addition you will be reasonable for all attorney’s fee we incur bringing you account current.

Lockout fee: If we are unable to enter your home due to customers fault. Such as pets not contained, double bolt lock, or we are turned away at the customers house on a scheduled cleaning day. There will be a lock out fee of half the cost of the cleaning for that day.

Cancellation fee: If you cancel a cleaning, you will be charged a twenty-five dollar cancellation fee.

Returned Check Fee: There will be a twenty-five dollar fee for any check returned by the bank.

Late fee: If no payment is left for the cleaners, or payment has not been made by credit card at time of cleaning. You will be charged a ten dollar late fee.

Costs: Because our costs of doing business rise annually we reserve the option to adjust our cleaning fees on an annual basis. We give as much notice as possible whenever this happens. Please understand we take very seriously how any increases affect our customers and do so only when there is no other option.

Damage: Man Maid is not responsible for damage due to faulty or improper installation of items. Please inform us of any items in your home that require this type of attention. The cleaning crew will immediately notify the client of any accidental damage that occurs during each job. In the event that the client finds any damage in the home as a result of our cleaning service, we ask that you notify Man Maid within two days after service. If notification is made past the two (2) day time period, Man Maid reserves the right to deny compensation.

Plants: Due to the sensitive nature of plants. We do not move, clean or care for any plants, real or fake.

Disclaimers

We do NOT guarantee the removal of stains such as, rust, mildew or others caused by hard water build-up or lack of maintenance.
We require to be informed of items or surfaces needing special care.
We are NOT responsible for damage due to fault and/or improper installation of any item.
All surfaces (i.e. marble, granite, hardwood floors, etc.) are assumed sealed and ready to clean without causing harm.
Furniture on wood floors is assumed to have proper protection.
All areas are expected to be free of clutter.
We only clean windows and blinds that can be reached with a 3 step ladder.
For safety, no other jobs should be done while we are cleaning.
The presence of other workers or excess of people in the house might cause the estimate to be inaccurate.
Having other work done in a house while our teams are working might affect the cost and time needed to complete the cleaning to your satisfaction.
No heavy furniture will be moved.